52bet takes the protection of your privacy and personal information extremely seriously. This Privacy Policy explains how we collect, use, protect your data, and what rights you have. We comply with GDPR and international data protection standards.
Last updated: 1 January 2026 | Effective date: 1 January 2026
1. Introduction and Data Controller
52bet is an online gaming and betting platform serving Bangladeshi players. We respect your privacy and are committed to keeping your personal data secure. This policy applies to the 52bet.lol website, mobile application, and all related services.
1.1 Data Controller Identity
52bet is the data controller for personal data collected under this Privacy Policy. We determine how and why your personal data is processed. If you have any questions, concerns, or requests, you can contact us via email: [email protected] or through our Customer Support team.
1.2 Scope of this Policy
This Privacy Policy explains how 52bet handles your personal information when you:
Visit the 52bet website or mobile app
Register an account and use our services
Play games or place bets
Make a deposit or withdrawal
Contact customer support
Receive newsletters or promotional communications
Our commitment: 52bet never sells your personal information or shares it with unauthorized third parties. We only collect necessary information and use it for legal obligations and your protection.
Strong encryption
52bet uses 256-bit SSL encryption which is banking-grade security. All your data is protected in transit and storage.
GDPR compliant
52bet complies with GDPR and international data protection regulations. You have complete control over your data.
Limited data collection
We only collect information necessary to provide services and meet legal obligations. We do not collect unnecessary data.
No sales
52bet never sells your personal information. Your data is used only for internal purposes and service delivery.
Right to data deletion
You may request deletion of your data at any time. 52bet will process your request promptly.
Limited retention
52bet retains your data only as long as necessary. Data is deleted when legal requirements end.
2. What information we collect
52bet collects various types of personal information to provide services, ensure security, and meet legal obligations. The type of information collected depends on how you use our platform.
2.1 Information Provided During Account Registration
When you register at 52bet, we collect the following information:
Personal identification information: Full name, date of birth, gender
Contact information: Email address, mobile number, address
52bet respects your privacy and only shares your personal data with necessary third parties under limited circumstances. We never sell your information or share it for unauthorized marketing.
4.1 Service providers and partners
52bet works with specific third-party service providers who help operate our platform:
Payment processors: To process deposits and withdrawals (bKash, Nagad, Rocket, bank transfers)
Game providers: For casino games and Live Dealer services
KYC verification services: For identity and document verification
Hosting and IT services: Server, database, and infrastructure maintenance
Customer support tools: Live chat and helpdesk services
All third-party service providers are bound by strict privacy and security standards and may only use data to provide specific services.
4.2 Legal and Regulatory Requirements
52bet may disclose your data to comply with legal obligations:
To gaming licensing authorities and regulators
Law enforcement agencies and government authorities (in case of lawful requests)
Tax authorities and financial regulators
In response to court orders or legal proceedings
4.3 Business Transfers
If 52bet undergoes a merger, acquisition, or asset sale, your personal data may be part of the transferred assets. In such cases, we will provide you with advance notice.
What we don't do
52bet never sells your personal data, shares it with third-party marketers, or uses it for unauthorized purposes. Your privacy is our top priority.
5. Your data rights
52bet believes in giving you control and transparency over your personal data. You have the following rights that you can exercise at any time.
Right of access
You can request a copy of the personal data 52bet holds about you.
Right to rectification
You can correct or update your incorrect or incomplete personal data.
Right to erasure
In certain circumstances you can request deletion of your personal data.
Right to restrict processing
You can restrict the processing of your data in certain circumstances.
Right to data portability
You can receive your data in a structured, commonly used format.
Right to object
You may object to certain types of data processing, such as direct marketing.
5.1 Exercising Your Rights
You can exercise your data rights using the following methods:
Update some information directly by logging into your 52bet account settings
52bet will typically respond to your request within 30 days. We may verify your identity for security purposes.
5.2 Limitations and Exceptions
In some cases, 52bet may refuse or limit your request if:
Legal or regulatory obligations require us to retain data
Data processing is necessary to establish, exercise, or defend a legal claim
Others' rights and freedoms would be affected
Request is manifestly unfounded or excessive
6. Data Security and Protection Measures
52bet implements advanced technical and organizational security measures to keep your personal data safe. We continuously update our security practices to protect against threats.
6.1 Technical Security Measures
SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption
Data encryption: Sensitive data is encrypted at rest and in transit
Firewall and intrusion detection: Advanced systems prevent unauthorized access
Regular security audits: Third-party experts test our systems
Only authorized 52bet personnel can access personal data on a limited need-to-know basis
All employees and contractors are bound by strict confidentiality agreements
Multi-factor authentication for internal systems
Regular data protection training for all staff
6.3 Data backup and recovery
52bet regularly performs backups to prevent data loss and has disaster recovery plans in place to ensure business continuity.
Your role: While 52bet implements strong security measures, you also have a responsibility to keep your account secure. Use a strong password, change it regularly, never share it, and report suspicious activity.
7. Cookies and Tracking Technologies
The 52bet website and mobile app use cookies and similar tracking technologies to improve functionality, personalize user experience, and conduct analytics.
7.1 Types of Cookies
Types of cookies
Purpose
Duration
Essential cookies
Necessary for basic website functionality
Session/1 year
Functional cookies
Remembering language, currency, and preferences
1 year
Performance cookies
Website usage and performance analysis
2 years
Marketing cookies
Displaying relevant ads and promotions
1 year
7.2 Managing Cookies
You can control and delete cookies through your browser settings. However, note that disabling cookies may prevent some features of the 52bet website from working properly.
8. Data Retention and Deletion
52bet retains your personal data only as long as necessary to fulfill the purposes for which it was collected and to meet legal obligations.
8.1 Retention Periods
Active account: As long as your account is active and in use
Closed accounts: 7 years after closure (legal requirement)
Transaction records: 7 years (financial regulatory requirements)
Marketing data: 6 months after consent withdrawal
Log Files: 3–12 months (depending on purpose)
8.2 Data Deletion
When retention periods end, 52bet securely deletes or anonymizes your personal data. You can request data deletion at any time, but we may be required to retain some data for legal purposes.
Frequently Asked Questions
52bet gives you complete control over your account. If you wish to temporarily suspend your account, you can use the self-exclusion feature. To do this, log in to your account and go to the "Responsible Gaming" or "Account Settings" section. There you can exclude yourself for a specific period such as 24 hours, 7 days, 1 month, 3 months, or 6 months. During this time, you will not be able to log in to your account or engage in any gaming activities. When the period ends, your account will not automatically reactivate—you will need to contact Customer Support to reopen it. If you wish to close your account permanently, email [email protected] or contact us via live chat. After verifying your identity, 52bet will permanently close your account. Please note that if you have any pending withdrawals or balance before closing your account, process them first. Even after account closure, 52bet will retain your transaction history and some data for legal obligations, but your personal information will remain secure and you will no longer receive marketing communications.
Two-step verification or two-factor authentication (2FA) adds an extra security layer to your 52bet account that helps prevent unauthorized access. To enable it, first log in to your 52bet account and click on your profile icon in the upper right corner. Go to the "Account Settings" or "Security Settings" section. There you'll see a "Two-Factor Authentication" or "Enable 2FA" option. 52bet typically offers two 2FA methods: (1) SMS-based 2FA—a verification code will be sent to your registered mobile number each time you log in, and (2) Authenticator app-based 2FA—you can use an authenticator app like Google Authenticator or Authy which generates time-based one-time passwords (TOTP). The authenticator app method is more secure as it eliminates the risk of SMS interception. Select your preferred method to enable 2FA. If you choose the authenticator app, a QR code will be displayed which you scan with your authenticator app. The app will generate a 6-digit code which you'll need to input on 52bet to complete setup. Save the backup codes that will be provided—you can use these if you lose your phone or can't access your authenticator app. Once setup is complete, the next time you log in you'll need to provide your 2FA code along with your password. This ensures that even if someone knows your password, they can't log in to your account without your phone or authenticator app.